Shipping

We want to make it as easy as possible to return items for an exchange or refund. We do not require an RMA number or any type of pre-authorization.

New, unused instruments, must be returned in the original packaging; all other instruments must be returned in a processed sterilization pouch/wrapping to guarantee the safety of all concerned.

Please package the instruments securely in a box. The use of an envelope, padded or non-padded, to ship instruments is a violation of postal regulations.

You can mail or ship the package by any common carrier, however we recommend that a tracking number and insurance for the original value be secured and retained as we will not be held liable for packages and instruments that were lost or damaged while in transit to us. Unless an incorrect instrument was sent due to our mistake in pulling and packing a shipment, the postage cost to return items is the responsibility of the customer; we will not issue call-tags or return postage.

Exchanges

Exchanges will be honored up to 60 days from the invoice date. After 60 days exchanges may be honored at our discretion. Please note that any instruments that are custom made, modified, private labeled, custom etched or otherwise modified in a way that makes them unsuitable for restocking are not returnable for credit. Sterile products, which the packaging has been opened, or sterile products which are out of date, are not returnable. We reserve the right to inspect any items prior to issuing an exchange. Attach a copy of the original Invoice or Packing Slip (if available) with a brief note on your letterhead explaining the reason for the exchange. If you have contacted our office to setup an exchange of instruments it is important that you note this on your letterhead; it will be assumed that any instruments returned to us without documentation are attempting to be returned for credit. We typically handle exchanges in one of two ways: Sending items prior to receiving your return or Sending items upon receiving your return.